2n IVR Editor manual v1.0.2 Bedienungsanleitung PDF herunterladen (Seite 29)

Configuration

4.1

Caution

 The prefix must always start with a different digit.

 Thus, there may be just one prefix for IVR routing.

 All called numbers are normalised.

 For normalising, remove the prefix leaving a three-digit number (both

after normalisation and addition).

 In this case, number 6XX is always the result of normalising (where XX

represents the last two digits of the called number, generally the internal

line number).

Transfer

There are two types of call transfer.

Transfer DTMF

This call transfer type is used for the DISA menu only where the calling subscriber

knows the called subscriber number and dials in.

Transfer DTMF:

Transfer to Number

For this call transfer type, enter the number of an internal line, department (user

groups in 2N

OfficeRoute), VoIP phone connected to the 2N

Omega PBX Ethernet

module/2N

OfficeRoute, or an external telephone.

Example:

- transfer to department 10 (LCR routes the call via the

PBX).

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2n IVR Editor manual v1.0.2 Bedienungsanleitung Seite 29